Starbucks is busy on Fridays. That is just usually a fact. Today was no exception. There were probably 5 people in front of me in what was a very efficient and quick line. No kidding, I was probably there for only about 5 minutes. Toward the front of the line there were two ladies. They ordered, and one lady got her drink (I think it was straight coffee or something really fast - I wasn't yet paying much attention) while the other lady went to the pick-up area to wait. In no time at all, it became obvious that they were annoyed at having to wait. They were rude. The lady making the drinks got flustered.
My thoughts were: you are at Starbucks on a Friday. Be happy that: A. You are at Starbucks and, B. It is Friday. Instead, they were obnoxious and, again, rude.
As the barista handed her the long awaited for drink (can you sense the sarcasm?), she apologized. Mrs. Obnoxious said "I'll just be needing a free drink card."
It gets better.
Barista said "sure thing" and told the lady at the register, who said, "you got it. It will just take a minute."
Mrs. Obnoxious got, again, annoyed that it was going to take a minute to get her undeserved (in my opinion) free drink card.
Poor barista was obviously flustered.
My question... what should a customer such as myself do in this situation?
A. Ignore it
B. Confront Mrs. Obnoxious
C. Passive Aggressively comfort the barista
D. Something else??
I chose C. When she handed me my drink and apologized intensely (needlessly) for the wait, I told her not to apologize because I am not obnoxious like Mrs. O.
Barista laughed and seemed to relax a little.
On one hand, no matter what I said I would not have changed Mrs. O or her personality.
On the other hand... do I always choose the "middle?" Wanting to do something but not wanting to confront? Am I one of those "bystanders" that we teach in bullying lessons that stand by and don't do anything?
My apologies for being a little "journal-y." This isn't usually my type of post, but I'm curious...
What would you have done??